Accessibility Listing Management · Independent Boutique Hotels
We audit how your accessibility information appears across Booking.com, Expedia, Google, and your website — and show you exactly what guests are missing.
9 of 10
boutique hotel listings in our first market audit had no physical accessibility information on Booking.com
4 platforms
reviewed per property — website, Booking.com, Expedia, and Google Business Profile — in every audit
Independent
boutique hotel focus only — not chains, not enterprise groups, not compliance vendors
Sample Audit Finding
A boutique hotel had a dedicated accessible cottage — private entrance, low counters, large shower, accessible parking. It was named, described on their website, and genuinely useful to guests with mobility needs. Their Booking.com listing showed no accessibility attributes at all.
Guests filtering for accessible rooms will not see this property. The accessible cottage exists — it simply does not appear in the listing.
The property now appears in accessible room filter searches. Guests with mobility needs can book with confidence — without calling first.
This is a typical finding. The accessible room already existed. The audit didn't require any physical changes to the property — only a correction to the Booking.com listing. The same discrepancy was also present on Expedia and Google Business Profile. All three were resolved using the correction checklist delivered with the audit.
How It Works
01
We review all four platforms as a guest would. No account access needed. We document what's visible, what's absent, and where information is inconsistent across platforms.
02
A clean, prioritized report organized by platform — written for property owners, not technical teams. Each item is specific and actionable.
03
Optional. Booking platforms reset attributes without notice. We check every month and flag anything that has drifted — you receive a one-page report on the 1st.
"This is not a compliance audit. It is an operational review of how accessible room and amenity information is presented to guests researching whether they can stay at your property."
We review guest-facing listing information and make sure it is accurate, specific, and consistent across the platforms where guests are making booking decisions. No legal advice. No facility inspection. No software to install.
What We Review
Guests cross-reference multiple platforms before booking. Your accessibility information needs to be consistent and findable across all of them — not just on your own website.
Your Website
Is accessibility information visible, specific, and easy to locate? Does your accessible room have a description guests can act on before calling?
Booking.com
Are your accessible room attributes populated and accurate? Does your listing surface when guests filter for accessible properties?
Expedia
Does your amenity listing include accessibility details? Is the information consistent with what appears on your other platforms?
Google Business Profile
Are your accessibility attributes active? Guests filtering Google Maps for accessible properties need to be able to find you in those results.
Services
One-Time
A complete picture of what guests can — and can't — find about your property across every major booking platform.
Monthly
Booking platforms change constantly. Attributes disappear, room descriptions drift, and inconsistencies appear between systems — without any notice to the property.
Not sure what your listings currently show? We'll pull together a quick review before you commit to anything.
Get a Free Listing ReviewWho We Work With
RoomMap works with independent boutique hotels, inns, and lodges — properties with character, loyal guests, and owners who care about the experience from the first search through checkout.
We focus on properties where the owner is involved in daily operations and where guest experience decisions are made locally, not by a corporate team.
Who This Isn't For
RoomMap is a focused service. Understanding what we're not helps clarify what we are.
Large Hotel Chains
Chain properties have corporate accessibility teams and standardized processes. We work exclusively with independent operators.
Legal Compliance Audits
We don't evaluate physical facilities, provide legal advice, or certify compliance. That work requires attorneys and certified inspectors — not us.
Website Accessibility Overlays
We don't install plugins or modify your website. We focus on the booking platform listings where guests are actually making decisions.
Enterprise Resort Groups
Our process is designed for owner-operated properties. Multi-property resort groups have operational structures that don't fit our model.
Why It Matters
01
Guests with mobility considerations do more research before booking — not less. When the information they need isn't there, they don't call to ask. They move to a property that answers the question.
02
Booking.com and Expedia periodically update their platform structure and property attributes can reset without notice. What was accurate last quarter may not be showing correctly today.
03
Guests often check multiple platforms before booking. When accessibility information differs between your website, Booking.com, and Google, the inconsistency works against the reservation.
Get Started
Send us your property website and we'll take a look at how your accessibility information is showing across all four platforms — at no cost, before you commit to anything.
Or reach out directly:
mike@roommap.co
Common Questions